Happy New Year. I hope you are doing better than I am at this time. My wife’s computer crashed. We received a new hard drive from Dell. Now we must install all our programs and retrieve our backup data. We thought it would be easy as we have our data backed up to an external drive and offsite with Carbonite but getting the programs reinstalled and set up properly is another matter.
Our IT support person will be installing our software tomorrow morning and we really need to get back in business at that time. We really rely on Investor Books and Tenant Tracking and cannot afford to be without them any longer.
I have two CDs and hope they will get us back in business. The jacket for the Investor Books CD says we need a key code and I am assuming that we probably need one for Tenant Tracking but we do not have the original jacket. The only numbers I could locate are in the center of the CDs. They are as follows:
Investor Books XXX copyright date 2004
Tenant Tracking XXX copyright date 2003
Are these the key codes? If not what can I do? Is someone available by phone or email for help if we run into install problems? Is there any information you can give me that will help in the reinstall?
I know it is New Years eve and day but until this happened I did not realize how much we rely on your programs or how we survived before having them.
Thanks for your help,
Here;s Your Answer Richard…
First of all, Happy New Year and calm down… not a problem, just a situation….
Rule #1: Always Make Back Ups… Looks like you did this wonderfully on Carbonite.
also check out UBackedUp.com
Rule #2: You Must Install Your Software On Your New Computer.
— this means installing software such as Microsoft Office and your QuickBook PRO software (not the data)
Rule #3: After you have installed of your programs, (software)….
….. only then can you begin to “restore” or put back your data.
The Tenant Tracking CDs and Investor Books CDs: although there is nothing wrong with them, they do not have any of your data on them. ALL of your data is at Carbonite.
Look on Carbonite… if your Tenant Tracking file ends with .qbb, then you will “restore” it.
– if it ends in .qbw, you will simply open it in your QuickBooks Pro software program.
the same holds true for Investor Books
Happy New Year Richard..
Let me know how it goes.