Tag: New Computer

So Your Computer Blew Up – You Get a New One and Nothing Works – HELP!

Posted on By wizard

QUESTION From Dale

I recently ran an update to Windows 10
only to find that as a result
none of my software package like Excel Word and your Tenant Tracking program work now.

PC guy had to rebuild my system OS and now
I can’t get in to my company on tenant tracking
because it does not recognize the Administrator Password I had for Quickbooks.

I contacted Intuit to see if they could help my reset the password to get back in but were no help.

They said the Quickbooks PRO 2007 (Dale, this is almost 14 years old!) was outdated and the only thing I could do is update to Quickbooks PRO Desktop 2019.

If I were to do that would your Tenant Tracking software still work and access the data files I have already built and been using up to this point?

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TENANT TRACKING

How Do I Get My QuickBooks Files Back When My Computer Crashes?

Posted on By wizard

QUESTION from Richard:


Hi Mike,

Happy New Year.  I hope you are doing better than I am at this time.  My wife’s computer crashed.  We received a new hard drive from Dell.  Now we must install all our programs and retrieve our backup data.  We thought it would be easy as we have our data backed up to an external drive and offsite with Carbonite but getting the programs reinstalled and set up properly is another matter.

Our IT support person will be installing our software tomorrow morning and we really need to get back in business at that time.  We really rely on Investor Books and Tenant Tracking and cannot afford to be without them any longer.

I have two CDs and hope they will get us back in business.  The jacket for the Investor Books CD says we need a key code and I am assuming that we probably need one for Tenant Tracking but we do not  have the original jacket. The only numbers I could locate are in the center of the CDs.  They are as follows:

                Investor Books     XXX     copyright date 2004
                Tenant Tracking   XXX     copyright date 2003

Are these the key codes?  If not what can I do?  Is someone available by phone or email for help if we run into install problems?  Is there any information you can give me that will help in the reinstall?

I know it is New Years eve and day but until this happened I did not realize how much we rely on your programs or how we survived before having them.

Thanks for your help,
Richard W.

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